# Nexus version and email

**URL:** <https://community.sonatype.com/t/nexus-version-and-email/6462>\
**Category:** Sonatype Nexus Repository\
**Tags:** help, nexus-repository\
**Created:** [May 5, 2021, 12:43pm UTC](https://community.sonatype.com/t/nexus-version-and-email/6462 "2021-05-05T12:43:03Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![dev-team-sdk](https://avatars.discourse-cdn.com/v4/letter/d/5f9b8f/32.png) [@dev-team-sdk](https://community.sonatype.com/u/dev-team-sdk)\
**Post date:** [May 6, 2021, 8:18am UTC](https://community.sonatype.com/t/nexus-version-and-email/6462/7 "2021-05-06T08:18:40Z")

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Thank you Joel  
I’m trying to open a ticket but I had forgotten my password so I just went (twice) through the recovery flow but every time I set the new password and then try to log in with it I get this message

> You do not have a permission to log in. If you think this is incorrect, please contact your Jira administrators

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